FAQs

1. What currency are the prices I see on the site?

All prices are in USD.

2. I just placed an order, when will it ship?

We  try our best to ship items as fast as we can. Please allow 4-7 days of  production time for your order to ship out, the average shipping time is  15-21 days.
Tracking numbers will be updated 3-5 days after your  order has been SHIPPED. If you don't have a tracking number after 7  business please email us at sales@esenjia.com

3. I am not in love with my order, can it be returned? What if there is an issue?

We  offer a 100 % money back guarantee if the product is defective or  damaged. We will give you 30 days to send it back to us for a full  refund. You must ship it back at your own expense, once we have received  the product we will refund the full amount of your original purchase.  Please Include all the names and order numbers on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

4. Can I cancel my order?

You  are able to cancel your order with no penalty! You must cancel your  order before it ships. If the item is already sent please use our easy  return system to get a full refund.

5. I have entered an incorrect address, what do I do now?

If  you have miss spelled or auto-filled an incorrect address, simply reply  to your order confirmation email and confirm. Once you double check if  the address given is wrong, kindly notify us via email at  sales@esenjia.com If the given address is wrong we can change the  address to the correct one within 24 hours. No refund will be given  after 24 hours of incorrect submission.

6. How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfilment centers  based on your location. The average shipping time is 15-25 business  days.

7. I have a question that wasn't answered, can you please help?

Absolutely!  We are here to help you make your home beautiful! Please send us an  email at sales@esenjia.com and we will be happy to assist you in any way  we can.