REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To  be eligible for a return, your item must be in the same condition that  you received it, unworn or unused, with tags, and in its original  packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@esenjia.com.  If your return is accepted, we’ll send you a return shipping label, as  well as instructions on how and where to send your package. Items sent  back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@esenjia.com.

Damages and issues
Please inspect  your order upon reception and contact us immediately if the item is  defective, damaged or if you receive the wrong item, so that we can  evaluate the issue and make it right.

Exceptions / non-returnable items
Certain  types of items cannot be returned, like perishable goods (such as food,  flowers, or plants), custom products (such as special orders or  personalized items), and personal care goods (such as beauty products).  We also do not accept returns for hazardous materials, flammable  liquids, or gases. Please get in touch if you have questions or concerns  about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure  you get what you want is to return the item you have, and once the  return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once  we’ve received and inspected your return, and let you know if the refund  was approved or not. If approved, you’ll be automatically refunded on  your original payment method. Please remember it can take some time for  your bank or credit card company to process and post the refund too.